1. Information We Collect

We collect information that you provide directly and information generated through your use of our platform:

• Personal identification information (name, email address, phone number)
• Payment and billing information for processing transactions
• Communication records between you and vendors or our support team
• Device and usage information collected through cookies and analytics

2. How We Use Your Information

We use your information to provide, improve, and personalize our services:

• Processing bookings and facilitating communication between guests and vendors
• Sending booking confirmations, updates, and important notifications
• Improving our platform based on user feedback and usage patterns
• Ensuring platform security and preventing fraudulent activities

3. Information Sharing

We share your information only when necessary to provide our services:

• With vendors to complete your bookings and facilitate communication
• With payment processors to securely handle transactions
• With law enforcement when required by law or to protect our legal rights

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality and security
• Analytics cookies to understand how users interact with our platform
• Preference cookies to remember your settings and choices

6. Your Rights

You have the following rights regarding your personal data:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes such as dispute resolution.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through the platform or via email. Your continued use of StayIn after any changes constitutes acceptance of the updated policy.