1. General Refund Policy

Refund eligibility is primarily determined by the cancellation policy set by each property vendor:

• Each property listing displays its specific cancellation and refund terms
• Refund amounts are calculated based on the timing of cancellation
• Service fees may be non-refundable depending on circumstances

2. Cancellation-Based Refunds

When you cancel a booking, the refund amount depends on the cancellation policy:

• Free cancellation period: Full refund minus any non-refundable service fees
• Partial refund period: Percentage of booking amount as specified in the policy
• Non-refundable period: No refund for cancellations made within this window

3. Vendor Cancellations

If a vendor cancels your confirmed booking, you will receive a full refund including all fees. We will also assist you in finding alternative accommodations when possible.

4. No-Show Policy

Failure to check in without prior cancellation (no-show) typically results in no refund, as the property was held for your exclusive use. Please cancel in advance if your plans change.

5. Dispute Resolution

For disputes regarding property conditions or services not as described:

• Contact our support team within 24 hours of check-in
• Provide documentation (photos, messages) supporting your claim
• Our team will review and determine appropriate resolution

6. Refund Processing Time

Approved refunds are processed within 5-10 business days. The time for the refund to appear in your account depends on your payment provider and may take additional time.

7. Partial Refunds

Partial refunds may be issued in certain circumstances such as early departures, service issues, or negotiated settlements. The amount is determined on a case-by-case basis by our support team.

8. Contact for Refunds

For refund inquiries, please contact our support team with your booking reference number. Our team will review your request and respond within 1-2 business days.